Professional Managed IT Services
Today’s business depends heavily on its technology resources. System downtime, slow computers and security problems impact your ability to do business. Professional Managed IT Services keep your systems up and running and helps your users with any problems, leaving you to focus on achieving your business goals.
What results can you expect from Managed IT Services?
Our Managed IT services is designed to address your ongoing IT management and support needs. The service provides regular maintenance of systems and networks that will keep your PCs, servers and network up and running so you minimize downtime and maximize productivity. Issues that emerge are responded to quickly. Your employees are productive, your systems are protected, and they are secure and available when you need them most.
Managed IT Services: Remote Support and Local Engineers
With our seamless partnership with Konica Minolta's All Covered Division, our Managed IT services will manage the network, servers, computers and technology infrastructure with a comprehensive plan which gives you a predictable monthly budget and mitigates the risks associated with downtime. Extensive remote support resources and tools are combined with local engineers for on-site work to bring you the best of both worlds. Problems are resolved rapidly by phone and remotely.
Managed IT: Help Desk
Our Managed IT services help desk, located in Denver, CO, assists you with issues over the phone. These seasoned technical experts solve desktop, server and network issues. Using secure remote access tools, they can work on your servers or desktop computers quickly, efficiently and securely.
Remote Management Services
Managed IT services monitor your servers and key network elements such as your firewall or router. Our remote NOC or Network Operations Center in Denver, CO does ‘behind the scenes’ work 24 hours a day, 7 days a week. We monitor alerts from our device and network management services. If there is a critical alert from one of these services, engineers will troubleshoot, fix and if necessary, escalate the issue to the appropriate people.
Proactive Management and Support
Managed IT services means your computers will be protected with anti-virus, anti-spam and anti-malware software. Through our years of experience in supporting thousands of servers and desktop computers, we have developed an extensive checklist that is used to proactively manage and support your network, servers and PCs. Some examples include regular reviews of server logs, disk capacity, checking the general health of servers; validation of backups, backup schema and assurance of restoration capability; and application of patches and anti-virus updates for servers and PCs.