Copier Service and Repair
At Axis Business Technologies our customers are at the center of everything we do. Whether it is copier service and repair, IT troubleshooting, or computer repair, our customers are our most important asset. Without them, we would not and could not exist in business. When we satisfy our customers, they not only help us grow by continuing to do business with us, but recommend us to friends and associates.
We take great pride in our ongoing efforts to measure and improve our service operating statistics. We compile and analyze weekly performance measures to see how well we are doing. These measurements help to ensure that you receive the highest level of support with the least amount of disruption during your business day.
5 Day Performance Measures
90 Minute Call Back
1st Repair Rate
We're Serious About Copier Service
At Axis Business Technologies, we are obsessed with getting regular feedback. We encourage and welcome suggestions about how we can improve. Some of the ways in which we find out what customers think and feel about our copier service and repair are:
- Listen carefully to what they say.
- Check back regularly to see how things are going.
- Provide a method that invites constructive criticism, comments and suggestions.
Our awesome staff of IT professionals and copier service and repair engineers receive the latest technical training. Our entire service staff is certified by our respective manufacturers. They undergo rigorous certification testing to ensure that they are able to isolate and troubleshoot issues when they happen. When your equipment malfunctions, we want to get you back up and running as soon as possible.
The investment in remote monitoring software enables us to monitor your equipment's meter reads, problem codes, toner usage, and other metrics. This information enables us to better provide the copier service and repair you expect. These metrics also provide us with the information needed to ensure required maintenance is performed over the life of your equipment.
The "state-of-the-art" dispatch center immediately notifies our field technicians of equipment issues. Text messaging integrated into our service software immediately notifies our copier service field reps with your location, equipment id, and error message(s) if available. This real-time approach is the heart of our copier service and repair department.
When your copier or multi-functional device is not working, your business process is impacted. Our copier service and repair program is designed to provide you with quick response and resolution. We guarantee 2 hour, 4 hour, or next day service depending on your copier service plan.